Match your symptom to narrow down the likely cause before calling us.
These checks are safe for homeowners. Do not attempt to open sealed refrigerant systems, touch electrical components behind access panels, or work on gas lines — always call a licensed technician for those.
Note exactly when the leak appears: during fill (supply hose or inlet valve), during agitation (tub area), or at spin/drain (pump and drain hose). This timing is the most useful diagnostic information and tells a technician which system to inspect.
With the washer running a short cycle, carefully pull it away from the wall and use a flashlight to observe underneath and at the back. Trace the water path upward from the puddle — the leak source is above where the water exits. Don't reach underneath a running machine.
On front-loaders, the pump access door at the bottom front should be sealed. If it's not fully closed or the cap is loose, it will drip constantly. Ensure the cap is screwed tight and the access door is fully closed.
Yes — water leaking near the motor, control board, or wiring presents a shock and short-circuit hazard. If the leak is underneath the machine near any electrical components, stop using it immediately and call for service. A leak from just a hose clamp is lower risk but still needs prompt repair to protect your floors.
The drain pump is under maximum load during spin — high-speed extraction forces water through the pump at peak pressure. A crack in the pump body, a loose hose clamp, or a failing pump seal may not drip at all during fill or agitation but develops a visible leak when pressure peaks during spin.
The tub seal (also called the rear drum seal or bearing seal) is a rubber gasket that seals the rotating drum shaft to the rear of the outer tub. When it fails, water leaks through the bearing housing and exits from under the machine. It's a significant repair because accessing it requires disassembling most of the washer.
Drain pump replacement runs $100–$200 in Charlotte. Pump hose or clamp repair is $60–$130. Tub seal replacement is the most involved — typically $250–$400 on a front-loader. HomeHeroes diagnoses the exact source before quoting, and provides upfront pricing before any work begins.
Appliance Down? We'll Be There Today.
Same-day appointments available. Licensed technicians. 90-day warranty on all repairs.
One call connects you to every trade. Book online or call now — most Charlotte appointments confirmed within minutes.
7 DAYS A WEEK · 8AM–7PM · EMERGENCY LINE AVAILABLE