Match your symptom to narrow down the likely cause before calling us.
These checks are safe for homeowners. Do not attempt to open sealed refrigerant systems, touch electrical components behind access panels, or work on gas lines — always call a licensed technician for those.
Place a level on top of the machine in two directions. Adjust the leveling feet (they screw in/out at each corner) until the bubble is centered. Lock the jam nut on each foot against the washer body so it can't vibrate out of position.
Rubber anti-vibration pads under each foot significantly reduce both walking and noise transfer to the floor. They are inexpensive and available at any hardware store. They work best when the machine is already level.
Avoid washing single heavy items (one comforter, one large towel). When washing heavy items, mix them with lighter items to distribute mass. On top-loaders, arrange items around the agitator post rather than piling them in the center.
New washing machines ship with large bolts securing the drum to prevent damage in transit. If these are not removed before first use, the machine will shake violently. Check the rear of the machine for 3–4 bolts with plastic spacers. Remove all of them.
Running a machine with extreme vibration is not recommended. Violent shaking can loosen hose connections and cause a water leak, damage the drum bearings, damage cabinetry, and — in extreme cases — tip the machine. Address the root cause before running further cycles.
Adjust the leveling feet — all four corners have feet that screw up and down. Use a level on top of the machine to guide you. Once level, tighten the lock nut on each foot against the machine body so it doesn't vibrate out of position during use.
Shipping bolts (also called transit bolts) are large bolts installed at the factory to lock the drum in place during shipping. If not removed before first use, the drum has no freedom to move and the whole machine vibrates violently. Check your user manual for location — they must all be removed and saved in case you move the machine.
Heavy items like towels, jeans, and comforters tend to collect on one side of the drum during the spin cycle, creating an out-of-balance situation. The machine tries to correct it by slowing down and redistributing, but if the imbalance is severe, it will vibrate heavily. Try mixing heavy items with lighter ones, and reduce total load size.
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