Match your symptom to narrow down the likely cause before calling us.
These checks are safe for homeowners. Do not attempt to open sealed refrigerant systems, touch electrical components behind access panels, or work on gas lines — always call a licensed technician for those.
Turn off the water supply valves at the wall. Pull the washer out and check both hot and cold inlet hoses at the back of the machine and at the wall. They should be hand-tight with rubber washers in good condition. Replace hoses every 5 years as preventive maintenance.
On front-loaders, open the door and carefully inspect the rubber seal that surrounds the drum opening. Look for cracks, holes, or tears. Also check the folds of the seal for accumulated debris — this can prevent a proper seal without the gasket itself being torn.
Regular detergent in HE washers creates far too many suds, which can overflow from the detergent drawer and look like a leak. Use HE-labeled detergent only, at the recommended dose or slightly less.
An off-level washer can cause water to pool and slosh toward one side during agitation, sometimes spilling over the tub opening at the top. Level all four feet and confirm the machine doesn't rock.
The rubber door boot gasket that creates the seal between the drum and the door is the most common source of front-loader door leaks. It can tear from sharp objects in pockets, degrade over time, or build up mold and debris in its folds that prevent sealing. A torn door boot needs professional replacement.
A washer leak near electrical components — the motor, control board, or wiring harness — can create a shock or fire hazard. If you see water near these areas, stop using the machine and call for service. A leak from a hose fitting or door seal is less immediately dangerous but should still be addressed promptly to protect flooring.
Rubber washing machine hoses typically last 5–7 years before the rubber begins to crack and swell. Industry best practice is to replace them every 5 years regardless of visible condition. Braided stainless steel hoses last longer and are worth the upgrade.
Leaks that occur specifically during spin are almost always related to the drum or pump — the tub seal, pump body, or a hose that is only under pressure at high spin speeds. This requires professional diagnosis, as tub-related leaks are harder to locate and repair than hose or door seal leaks.
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