Every HomeHeroes repair is backed by a 90-day parts and labor warranty. Here's exactly what that means — in plain language, no fine print surprises.
Call (704) 512-0111Quick Answer
HomeHeroes provides a 90-day parts and labor warranty on every repair. If the same issue recurs within 90 days, we return and fix it free of charge. The warranty covers the specific part replaced and the labor performed — not new, unrelated failures.
Both components of your repair are covered independently — and together.
Every replacement part we install carries our 90-day warranty. We use OEM (original equipment manufacturer) parts wherever possible. If a part we installed fails within 90 days under normal use, we supply and install a replacement at no charge.
OEM parts also often carry the manufacturer's own warranty (varies by brand) — we'll tell you if applicable.
Our labor warranty means we stand behind how the repair was performed. If our workmanship caused the same problem to recur — wiring not properly secured, a connection that worked loose, improper reassembly — we return and fix it for free.
No additional service call fee. No debate about whether it's our fault.
Call (704) 512-0111 and let us know you're calling about a warranty callback. Have your original service date handy.
We look up your service record to confirm the repair was within 90 days and that the issue is related to the original repair.
We schedule a return visit at your earliest convenience. There is no service call fee for a warranty return.
Our technician returns, diagnoses the issue, and repairs it. If it's a parts failure, we replace the part. If it's a workmanship issue, we correct it. No charge.
| Feature | HomeHeroes 90-Day Warranty | Manufacturer Warranty |
|---|---|---|
| What it covers | Repair work we performed | Defects in new appliances |
| Duration | 90 days from repair date | 1 year (parts), varies by brand |
| Applies to used appliances | Yes | No — only original purchase |
| Return trip fee | None | Varies — often requires scheduling with manufacturer |
| Local service | Yes — same Charlotte technician | May be a different service provider |
| Claim process | One phone call | May require online registration + wait |
90 days. Every repair we complete is covered by a 90-day warranty on both parts and labor. If the same problem returns within 90 days, we come back and fix it at no charge.
The warranty covers the specific failure we repaired: the part we replaced and the labor performed. If the replaced part fails again within 90 days, or if the repair itself causes a related issue, we return and fix it free.
The warranty does not cover new failures unrelated to the original repair (e.g., we fix your dryer heating element and a week later the drum bearing fails — that is a separate issue). It also does not cover damage from power surges, misuse, or failures in other components.
Call us at (704) 512-0111 and reference your original service date. We'll verify the repair was within 90 days and schedule a return visit at no charge. Keep your original invoice for reference.
Manufacturer warranties cover defects in new appliances — not repairs performed by a third party. Our warranty specifically covers the work we do. For a repaired appliance, our 90-day warranty is the relevant protection — it's our commitment to standing behind our work.
Every Repair Backed by Our 90-Day Warranty.
Same-day appointments available. Licensed technicians. 90-day warranty on all repairs.
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