No ice production. Freezer temperature normal. Ice maker assembly confirmed failed on diagnosis. Replaced same day with OEM part DA97-15217D.
A homeowner in Charlotte called us after their Samsung RF28R7351SG stopped producing ice entirely. The refrigerator was cooling normally, the freezer temperature was in range, and the unit was otherwise operating. The complaint was specific: no ice, and had not been for several days.
On diagnosis, we confirmed that the ice maker assembly had failed. The repair was completed the same day using Samsung OEM ice maker assembly DA97-15217D.
The refrigerator was cooling normally. The freezer was at a normal temperature. The ice bucket was empty and had been for days. There was no unusual noise, no error display on the panel, and nothing visible that suggested a bigger problem. The complaint was simply that the ice maker had stopped working.
This is one of the more common patterns in ice maker calls: the rest of the appliance appears completely functional, which can make the failure feel like a minor inconvenience. That framing leads some customers to delay service or attempt DIY fixes that address the wrong component.
A no-ice complaint is a symptom, not a diagnosis. There are multiple reasons a Samsung French-door refrigerator can stop producing ice:
On this unit, the confirmed failure was the ice maker assembly itself. That determination required diagnosis. The same symptom on a different RF28R7351SG could have a different cause.
"No ice is a complaint. It is not a diagnosis. A correct repair starts with confirming which component actually failed."
These three components are often confused, and the confusion leads to parts being replaced unnecessarily. They do different jobs:
In this case, the symptom was no ice production. The bucket was empty because nothing was being made. The confirmed failure was the ice maker assembly. The bucket and auger were not part of this repair.
The freezer was at a normal operating temperature. The water supply to the refrigerator was confirmed adequate. The ice maker arm was in the correct position. Nothing in the operating environment pointed to an external cause.
We accessed the ice maker assembly in the freezer compartment and tested the module directly. The assembly was not initiating the ice-making cycle as expected. The module had failed.
With external causes ruled out and the assembly confirmed as the failure point, the correct repair was a direct replacement. No other component was found to be at fault on this service call.
The diagnostic process for a no-ice complaint starts with the environment, not the part. Before assuming the assembly has failed, we confirm the conditions the ice maker needs in order to operate.
Diagnosis comes before parts. The correct replacement is the one that was confirmed to have failed.
On this call, we verified freezer temperature was in the operating range for ice production, confirmed water supply was adequate, checked that the ice maker arm was not in the off position, and ruled out a clogged water filter as a contributing factor. Each of those checks came back normal.
With external conditions cleared, we tested the ice maker assembly directly. It was not cycling. The assembly had failed internally. That confirmed the part and the repair.
Once the assembly failure was confirmed, the repair was a direct replacement.
DA97-15217D is the current OEM ice maker assembly used in the Samsung RF28R7351SG. It is the module responsible for receiving water, forming ice in the mold, and releasing cubes into the ice bucket. When this assembly fails, the ice-making cycle stops entirely.
Part number DA97-15217B is an older superseded reference for earlier versions of this assembly. DA97-15217D is the current replacement used for this model. These are not the same part, and substituting an older reference in an order can result in receiving a different revision of the module.
Retail reference price at the time of this repair: $134.32
For a Samsung French-door refrigerator with a confirmed ice maker assembly failure, $398.32 is a straightforward value decision. The refrigerator was otherwise operating normally. A direct part replacement restored full function in a single visit.
This was the total for this specific repair. Another RF28R7351SG with a no-ice complaint may have a different cause and a different repair cost depending on what is actually found on diagnosis.
Yes. A Samsung RF28R7351SG that is not making ice can fail for more than one reason. The repair depends on which one is confirmed on this specific unit.
Replacing the ice maker assembly before ruling out temperature, water supply, and control issues is how customers end up with a new assembly in a refrigerator that still does not make ice. Diagnosis comes before parts.
Repair notes on this page are based on this specific RF28R7351SG service call. The same symptom on another unit may have a different cause and should be diagnosed before any part is replaced.
This repair totaled $398.32. The RF28R7351SG was cooling normally, the freezer was operating correctly, and the only failure was the ice maker assembly. For an otherwise functioning Samsung French-door refrigerator, a single component replacement at this cost is generally a sensible decision compared with replacing the entire unit.
The repair was completed in one visit. No sealed-system or compressor work was indicated. Ice production was restored before we left.
Before replacing parts, get a proper diagnosis first. HomeHeroes repairs Samsung refrigerators across Charlotte and the surrounding area. A no-ice complaint has more than one possible cause. Same-day service available.
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